Not asurance in C Surance
<p>My phone was ****** Tuesday 4/10/2016, I started calling the call centre to process my claim first time 9:05am 4/10/2016. Held on for 15 minutes with no answer and the call cut off. In total I called the number 8 times no answer, I finally spoke to a lady from the sales team, she transferred me and it cut off as well. I sent an email with my claim form 10am 4/10/2016 still no answer. Again today 5/10/2016 I have called the call centre 7 times no answer, no reply to my second email as well. How am I supposed to process a claim if there is no one to assist?</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Please be advised that Skhumbuzo has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Please be advised that Skhumbuzo has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Good day
The CellC representative had contacted me but I have still not received a call from C Surance, they called my husband he gave them my correct number and they promised to send an email still nothing! When I call their number to followup I hold for 15 minutes and they call finally cuts off. What is going on? CellC needs a new insurance provider.
Good day
The CellC representative had contacted me but I have still not received a call from C Surance, they called my husband he gave them my correct number and they promised to send an email still nothing! When I call their number to followup I hold for 15 minutes and they call finally cuts off. What is going on? CellC needs a new insurance provider.
Yes, the consultant confirmed that he contacted you and advised that Csurance is working on the case and feedback will be provided as soon as query is resolved.
Regards
Cell C | PN
Yes, the consultant confirmed that he contacted you and advised that Csurance is working on the case and feedback will be provided as soon as query is resolved.
Regards
Cell C | PN
I have cancelled this service with C Surance, because the claims department does not answer calls or emails and CellC had to get them in contact with me, I required affidavit and proof of a broken window a week after it happened. I am very disappointed. I advise that CellC relook at their partnership.
I have cancelled this service with C Surance, because the claims department does not answer calls or emails and CellC had to get them in contact with me, I required affidavit and proof of a broken window a week after it happened. I am very disappointed. I advise that CellC relook at their partnership.