TC
Theodore C

1 reviews | Active since May 2020

06 Jul 2020, 21:00

Not assisted no answer

Good Evening

I have been paying my cellphone accounts faithfully on 3 numbers for the last 2 years now when it is time for upgrade and want to put 2 numbers on my name *** and *** which I have been paying on my my caoitec bank account with out skipping 1 month i am declined the other person has a problem paying i just wanted on my name to ensure I don't lose the numbers you will see in my bank account and your statements for the kast 2 years on these 2 numbers no missed payments. I got declined.

Paying 2 accounts on my own name 1 for the last 2 months and *** for last two years I get declined again on this number no missed payments paid every month.

Why was I declined if I have proved that I am maintaining my payments every month without fail and would continue to do so as my bank accoubt has not and will not change and neither my employment my salary went up. I can submit pay slip and last 9 months bank statements.

Please advise

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Replies (2)
Cell C
Cell C's reply07 Jul 2020, 07:50
Official
Hi Theodore 

Thank you for reaching out to us. We have requested that our Support Team investigate this matter. You will be contacted during the course of the day for an update. 

^MM

Best regards,

TC
Theodore C's update08 Jul 2020, 10:06
Reviewer Update
This problem is still not resolved benn waiting 3 solid days for an answer from Cell C sent emails phoned customer care feedback is 0. I pay my account on time every month without fail and the service one gets is way below standard. I have sent all my documents and still no closer to an answer than not submitting documents. Customers are just not important enough