Not allowed to upgrade

I am very unhappy with the level of customer service provided by Cell C.

I have two contracts with Cell C, one of my contracts are due to be upgraded in this month. Due to unforeseen circumstances I had to go under debt review at the beginning of the year. My Cell C contracts are not included under the debt review, but rather included in my monthly debt review budget.

I phoned in on Thursday and spoke to a customer care consultant to enquire if I will be able to upgrade my contract, I also explained to the consultant my situation and that Cell C is not listed under debt review rather included in my monthly budget. The consultant said that she will forward the enquiry to the credit vetting department who will get back to me the following day.

I spoke to one of the consultants in the upgrade department today to follow up on the case number, the consultant said that I cannot upgrade due to the fact that I am under debt review. The consultant was very abrupt and rude.

According to the debt review companies if you have placed it (your cellphone account) on your monthly expenses when you app**** for debt review, and you have proven that you can pay the account, then you are allowed to upgrade your contract, you are only not allowed to open a new contract.

I think it is very unfair that I am not given the opportunity to upgrade, I have been paying my cell phone contract timeously each and every month and have not missed a single payment, before and during debt review. I think that I have proven that I am able to pay and afford my cell phone contract.

I am not planning to upgrade to n plan which more expensive than the one I am currently on, as I know what I can afford.

It would be very unfortunate if this is how Cell C treats customers, as this will force me to cancel the contract when it expires in February and stop doing any business with Cell C going forward.