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T W

1 reviews | Active since Jul 2011

11 Jun 2026, 09:52

Not allocating money from EasyPay to your account

We made a payment to Cell C via Easypay. The money was apparently paid over to Cell C, although they say nothing was paid to them. Easypay cannot give us any proof that the money has been paid over and to whom. Now we are sitting with an outstanding account, and R3600 that is just missing, and nobody is taking responsibility.

I would most certainly not advise anybody to make use of the Easypay option to settle accounts. Choose another method to ensure the money reaches the recipient and is credited to your account.

Cell C keeps referring you from one department to another, with everyone either not responding or saying it's not the correct department, even though you were just advised to contact them?

0
Replies (4)
Cell C
Cell C's reply11 Jun 2026, 10:02
Official
Dear T,

Thank you for bringing this matter to our attention.

We sincerely apologise for the frustration and inconvenience caused regarding your payment. We understand how concerning it is when funds appear to be unaccounted for, and we truly regret the experience you've had while trying to get assistance.

Please rest assured that your query is important to us. We have escalated this matter to our support team, who will thoroughly investigate the payment and work with the relevant partners to trace and resolve this as quickly as possible.

A dedicated agent will be assigned to follow up on your case and ensure you receive the necessary assistance until the matter is resolved.
We appreciate your patience and the opportunity to make this right.

Kind regards,
Cell C | ZM
TW
T W's update11 Jun 2026, 10:34
Reviewer Update
Thank you, I have these 2 reference nrs if that could help
Proof of payment [#***]

Case Number: ***

TW
T W's update14 Jul 2026, 10:24
Reviewer Update
Johnny Hlophe assisted me with great communication and amazing help. We eventually got this matter solved and the money correctly allocated. Johnny played an integral part in this process, and I wish to express my gratitude to him for keeping me updated and always being so friendly. Thank you, Johnny.
Cell C
Cell C's reply14 Jul 2026, 13:05
Official
Dear T Walter, 

Thank you for contacting Cell C. 

We're pleased to hear that the matter has been resolved to your satisfaction, and we sincerely appreciate your positive feedback.

We will ensure that Johnny receives your kind words and recognition for the excellent service provided.
Regards
Cell C | MP