Not adhering to contractual agreement

<p>Special 5Gday, 15G nite (capped) WiFi contract taken out @ R199 - R100 discount (thus R99pm + VAT). Struggled to open the invoices on my cellphone, therefore only became aware of the amounts that sometimes exceeds the initial agreement as follow:</p> <p>March 2016: R99</p> <p>April 2016: 880.29</p> <p>May 2016: R698.99</p> <p>June 2016: R185.99</p> <p>July 2016: 128.99</p> <p>August 2016: R185.99</p> <p>Phoned the call center early the Saterday morning in June, enquiring about it, was told by the operator that the contract was captured as uncapped, wich I disagreed with as I specifically asked the sales person before I signed the contract if it will be a capped amount as I did not want it to be uncapped (was aware of the high associated charges, when uncapped). At the time of the discussion did I also requested the operator to change it back to the initial agreement, was then told that there MUST be an additiopnal limit set to the minimum of R50. Which I then agreed to, requesting credit for the April and May invoices as Cell C did not adhere to the contractual agreement. We unfortunatelly leave home the next day as our annual leave commenced, on return had some unforseen family matters to attend to, with a hectic work schedule that did not allow time to follow-up in store.</p> <p>My husband, also a Cell C client, had an additional contract opened in his name at the Cradle Branch in Krugersdorp, we identified the 2nd number uploaded onto his invoice and reported it immediately on 12/9/2016. CellC was requested to stop that *****ilent contract amounr >R900. I reminded CellC via e-mail on the 28th - the feedback received (will reflect in another Hello Peter.Com triggered a visit to the Middelburg branch today where I enquired about my WiFi! account. The branch Manager (David) was found to be very helpful, contacted the regional manager and we were informed that the Cell C employee who loaded the contract incorrectly, left and that it is as a result OUR LOSS!!!</p> <p>I phoned the contact centre from the store, case was lodged - with a promise of feedback on how they will credit the incorrect amounts within the next week.</p> <p>Debit orders will be stopped and Cell C paid in cash going forward as they can not be trusted. General impression that I got from the visit is that CellC is ******* and taking money from clients. Another very funny observation: R99 + 14% VAT = R 112.86, according to a specific invoice seems it as if they charge VAT on VAT - highly recommend SARS conduct an audit to verify </p> <p>I informed the branch manager as well as the contactcentre operator that I am not going to leave it there and am prepared to take further action should they not report back with an acceptable solution. I will also inform people of our experience and the answers we've got</p>