DaEV
Delvin and Eve Vermaak
1 reviews | Active since Mar 2009
24 May 2016, 18:18
NOT ADDING VALUE
<p>I went to the Cell C store on Sunday 22nd May to change from Virgin to Cell C, thinking that Cell C had differentiated themselves in terms of service delivery . The number porting initially went well until I lost connectivity. I have a Standard Bank transaction as proof of payment to Cell C for airtime and Cell C informs me that they never received my payment because Virgin never ported the number prior to my payment. Cell C, I really am not concerned about the back-end systems. In terms of the Consumer Protection Act, I have proof of payment to Cell C and Cell C therefore owes me R300 airtime. Astounding, Cell C - you would forego the opportunity to win over a new customer by denying a liability for R300. How will you ever win market share from Vodacom and MTN? Certainly, not like this! So much for the CEO's statement about adding value.</p>
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
25 May 2016, 06:34We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply25 May 2016, 06:34
Official
We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
25 May 2016, 06:44We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply25 May 2016, 06:44
Official
We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
DaEV
Delvin and Eve Vermaak's updateReviewer Update
25 May 2016, 10:25Given that I did not supply an e-mail address or contact number, how do you propose that "one of our consultants will contact you and assist"? Cell C's response is nothing but an automated message without serious intent . Call *** to provide some customer service AND resolution in this matter.
DaEV
Delvin and Eve Vermaak's update25 May 2016, 10:25
Reviewer Update
Given that I did not supply an e-mail address or contact number, how do you propose that "one of our consultants will contact you and assist"? Cell C's response is nothing but an automated message without serious intent . Call *** to provide some customer service AND resolution in this matter.