not activating data puchased

I purchased a night time 1gig data bundle, I received sms from cell c saying my reques is being processed. In the meantime I bought a 100meg bundle, so I had 148meg left. Still no 1gig uploaded. Then I purchased another 1gig (its suppose to be active until 7am. Also not coming through. The file dowloded used up my megs I loaded and also depleted the airtime I had left. Then I received a text stating my request cannot be processed. I phoned customer care, eventually speaking to the supervisor. He checked up on account and were unable to assist. He will log a call to management. Leaving me stranded without data and airtime. I then asked him to block both cell c numbers as I will get the numbers transferred to vodacom, in 15 years I've never had this problem with vodacom. The cell c cards both are still active, which means my request are not adhered to. The ref *** was sent to me, stating they will sms me once query got resolved. Now the supervisor blames loadshedding as the cause of problem. I think the way they treat customers is unacceptable, not even to mention the poor suppliers service. I'm sure I'm not the only cell c user experiencing this problemm