1 reviews | Active since Oct 2016

14 Oct 2016, 21:51

Not a slow network...but a dead one

<p>OMW had to struggle almost 10 min to get to this point to log a complaint. Went to Mosselbay Mall cell c store to inform them there seems to be an issue. My wifi is constantly not connected. I was informed that other customers also complained and they send some wifi's away. They will contact me with info. One week later..no info. So I took the sim and put it in my phone. It shows network speed. It is constantly on 0.00 k/s. So cell c this is why I prever other networks. I cant stream, facebook, you tube or play games. I loose data at the end of the month although I paid for it but at least give me the oppertunity to use it. Lets call it a day. You can have your dead network contract and wifi and I go back to my old network.</p>

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Replies (2)
Cell C
Cell C's reply15 Oct 2016, 07:12
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply17 Oct 2016, 10:39
Official

Please be advised that Patrick has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN