DM
Dawn M

1 reviews | Active since Nov 2022

28 Nov 2022, 16:22

Not a happy customer. You costed me almost R800 on a R195 debit order

I have a Cell C contract. My debit date is on the 31st of every month. On the 31st of October they debited their money then returned it as unpaid when there was funds available. Cell C then went in a further 6 times resulting in unpaid debits costing me bank charges of R147 for every unpaid debit. I am currently unemployed for over a year now. I receive a certain amount of money from my husband to cover my debit orders. By Cell C doing this i had to pay almost R800 in bank charges and as a result of this I am unable to cover my debit orders. And my main debits is my insurance policies. I want all this money back so that all my debits can be settled. CELL C YOU HAD NO RIGHT TO DO THIS. YOU COULD HAVE CALLED ME AND SAID THAT YOU MADE AN ERROR BY RETURNING THE INITIAL DEBIT/NEVER RECEIVED YOUR DEBIT. WE COULD HAVE RECTIFIED THIS AS YOU HAVE NEVER HAD AN ISSUE IN COLLECTING EVERY MONTH. I HAVE MY BANK STATEMENT AS PROOF THAT THERE WAS FUNDS IN MY ACCOUNT WHEN YOU RETURNED THE DEBIT. PLEASE GET BACK TO ME IMMEDIATELY.

0
Replies (6)
DM
Dawn M's update29 Nov 2022, 08:22
Reviewer Update
Good day

Please note that I have emailed my bank statement and contact information as requested. Your urgency on this matter is most important.

Regards
Dawn
Cell C
Cell C's reply29 Nov 2022, 08:46
Official
Dear Dawn

We would like to acknowledge receipt of your email; the matter has been escalated and you can expect a call from us to assist you further.
 
 
Regards, 
 ^MN
DM
Dawn M's update30 Nov 2022, 16:08
Reviewer Update
Hi

I am yet to receive a call?

Regards

DM
DM
Dawn M's update06 Dec 2022, 09:53
Reviewer Update
Good Day
It's now one week later and I have still not received a call. If this is not rectified in the next 24 hours I will have to take it up with the ombudsman.

Regards

Dawn
DM
Dawn M's update07 Dec 2022, 11:47
Reviewer Update
Hi

It's been a week so your 24-48 hours does not work for me. Like I said this is a matter of urgency. I had to borrow from Paul to pay Peter.

Regards
DM
Cell C
Cell C's reply07 Dec 2022, 11:50
Official
We sincerely apologies for the delayed resolution. 

We will get one of our agents to urgently contact you to further assist.

^TM