1 reviews | Active since Nov 2022
Not a happy customer. You costed me almost R800 on a R195 debit order
I have a Cell C contract. My debit date is on the 31st of every month. On the 31st of October they debited their money then returned it as unpaid when there was funds available. Cell C then went in a further 6 times resulting in unpaid debits costing me bank charges of R147 for every unpaid debit. I am currently unemployed for over a year now. I receive a certain amount of money from my husband to cover my debit orders. By Cell C doing this i had to pay almost R800 in bank charges and as a result of this I am unable to cover my debit orders. And my main debits is my insurance policies. I want all this money back so that all my debits can be settled. CELL C YOU HAD NO RIGHT TO DO THIS. YOU COULD HAVE CALLED ME AND SAID THAT YOU MADE AN ERROR BY RETURNING THE INITIAL DEBIT/NEVER RECEIVED YOUR DEBIT. WE COULD HAVE RECTIFIED THIS AS YOU HAVE NEVER HAD AN ISSUE IN COLLECTING EVERY MONTH. I HAVE MY BANK STATEMENT AS PROOF THAT THERE WAS FUNDS IN MY ACCOUNT WHEN YOU RETURNED THE DEBIT. PLEASE GET BACK TO ME IMMEDIATELY.
Please note that I have emailed my bank statement and contact information as requested. Your urgency on this matter is most important.
Regards
Dawn
Please note that I have emailed my bank statement and contact information as requested. Your urgency on this matter is most important.
Regards
Dawn
We would like to acknowledge receipt of your email; the matter has been escalated and you can expect a call from us to assist you further.
^MN
We would like to acknowledge receipt of your email; the matter has been escalated and you can expect a call from us to assist you further.
^MN
I am yet to receive a call?
Regards
DM
I am yet to receive a call?
Regards
DM
It's now one week later and I have still not received a call. If this is not rectified in the next 24 hours I will have to take it up with the ombudsman.
Regards
Dawn
It's now one week later and I have still not received a call. If this is not rectified in the next 24 hours I will have to take it up with the ombudsman.
Regards
Dawn
It's been a week so your 24-48 hours does not work for me. Like I said this is a matter of urgency. I had to borrow from Paul to pay Peter.
Regards
DM
It's been a week so your 24-48 hours does not work for me. Like I said this is a matter of urgency. I had to borrow from Paul to pay Peter.
Regards
DM
We will get one of our agents to urgently contact you to further assist.
^TM
We will get one of our agents to urgently contact you to further assist.
^TM
