Norwood Mall Cell C poor sales service

Norwood mall Cell C I ugraded my contract on the 6th of May. My benefits of the old contract were taken away from me when I moved onto the new one contract. However I was charged the full amount for this old contract regardless.

The sales people at Norwood mall explained the process very differently to how this has panned out. 1. I would not be charged twice (IE for both contracts), I asked the sales person this question multiple times. 2. I would be charged pro rata for the new contract at the end of May. (this didn't happen)

I am willing to pay for the benefits that I use, or for the benefits that were given to me. HOWEVER how can I be pay for a service that was taken away from me.

The sales people at Norwood at no point explain to you that you will be paying for 2 contracts, one of which they take your benefits away from you. This in my mind is theft! How can you make someone pay for something and then take away what they are paying for!

This needs to be sorted out NOW! This is unacceptable and if I had been told by the sales people that this is how it works I would have waited till the end of the month to upgrade!

CELL C must give me the benefits that they took away from me and I will be happy with what you have charged me.