NONSENSE OF BAD SERVICE

Poorest service ever, On the 28/05/2018 i called Cell C insurance to insure the phone i purchased that month from them, my phone cracked yesterday so i decided to call them that i wanna bring my phone for repairs and guess what "MY PHONE IS NOT INSURED" apparently the request is still pending from MAY, I have had i do not know how many calls from Cell c telling about promotions, and all those stuff...clearly they are going through my profile to see i am clear but they cannot see a pending request to follow up on that and i ask me how they can assist since it is pending, so South Africa i want you to help me. Today i have called the call centre they are giving me the run around, i do not know how Cellc management is forever in meetings when we ask for them. Are they not there to assist us since their TEAM LEADERS will tell us it is out of their hands , but we cannot reach MANAGEMENT. Cell C please do not test my patience since i am one person who does not have it. I request you call me regarding the issue ASAP, if you cannot fix my phone or give the insurance rather take your broken device as it is not useful to me and have nothing to do with it since i do not have insurance because of you( if i do not get the call back from MANAGEMENT by Friday, i am taking your phone back and terminating the contract WITHOUT ANY FEE. Boitumelo Mankuroane ********** 372 I will be waiting, or i will call again tomorrow when management is not in meetings.