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TK
Thapelo K

1 reviews | Active since Jun 2020

12 Nov 2025, 23:09

Nonsense cellphone network provider

Nonsense mobile service provider of all times, I received an email from cell C saying my mobile phone contract is going to be increasing and I have never had a fixed term mobile contract increase before. Worse of all they increased the contract with 8% without even screening me on whether I can afford the increase or not. I called Cell C and spoke to a lady named GUGU who said their team leader will call me and I have been waiting since. Worse of all they promised to bill me for canceling the contract for the increase without checking whether or not I can afford the increase, I have told GUGU that I haven't received an 8% increase in salary in a very long time and wondered how Cell C expected me to afford such a hike. I took this contract because of the amount of installment and that's all I can afford. Come take your phone, I can't let you bully me for a mere phone my dignity is way more than that

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Replies (4)
TK
Thapelo K's update18 Nov 2025, 13:07
Reviewer Update
I am still waiting for feedback from Cell C to this date and they seem not to care about their business operations and clients
TK
Thapelo K's update19 Nov 2025, 14:30
Reviewer Update
Have you done a recent credit check to establish whether or not I can afford the 8% increase? Have you considered the annual increase percentage that I'm getting?

How is it possible for you to increase the contract installments within 5 months, have you looked into my affordability, please explain what method you used to establish my affordability.
Cell C
Cell C's reply19 Nov 2025, 14:49
Official
Dear Thapelo K,

Thank you for reaching out and sharing your concerns with us.

We sincerely apologise for any frustration or inconvenience this increase may have caused. We understand how important it is to feel confident that your contract and instalments are manageable.

Please be assured that we take affordability seriously. Contract increases are guided by internal policies and market-related adjustments, but we understand that each customer’s situation is unique.

We have escalated your case to our support team, who will review your account in detail and contact you directly to provide a clear explanation and discuss possible options.

Thank you for your patience and for giving us the opportunity to address your concerns.

Regards,
Cell C | MMa
TK
Thapelo K's update20 Nov 2025, 07:02
Reviewer Update
Thanks for helping me build a solid case against you, I have a new matter against you now. How could you bill me R776 for a R599 capped mobile phone contract. There we go again with your discrepancies and *********** staff. Please assist me with building the case for the ombudsman like you did in the past.