None existant service

Only because I am forced to click on a star did I. Cell C is the worst internet service provider. In July they changed something in their debit order collections and since I have been having endless disconnections even though I pay my account ever single month via eft. And I get a confirmation email to state money's received. Once again I am sitting here on a sunday nite with a disconnected fibre line and them with my money!! No one helps. I have I don't know how many emails stating we are working on the billing system.. How the hell do you continuously pay for a service which you don't receive? And when you want to cancel they want to tell you you need to buy yourself out.. This is the final straw. I am going to the ombudsman tomorrow.. Its pathetic!!