TM
Thandeka M

1 reviews | Active since Dec 2013

07 Jun 2016, 09:49

Non-Service from Cell C

<p>So I upgraded my cellphone directly from Cell C lastyear September. My phone arrived about 3 days late from when it was to be delievered. Hai ok, fast forward to 3 months later, I start getting problems with the charging point. Take the phone in & now theres a million problems that I must now pay for. Hai involve insurance. Mxm after calling, fighting and swearing ( in this entire processs when my father passed away my family could not get hold of me as I had no phone & had to be around my cousin inorder to be told, so you can imagine what else got *****ed up during that 2months of not having a phone). my phone comes back, with the loud speaker function not working, but I can live with that, even though it makes it difficult to answer the phone while driving.and I'm 1st made to jump through fire rings and large hoops to get it. get the phone, ahh my joy only lasted 2 months, my phone does not charge any longer. Deal with the call centre agents and get shadey service, information doesn't corroberate. hai Cell C then I place a complaint on Twitter. I get some sort of response and my phone is fetched on Thursday, 02/06/2016 before 12pm by RAM couriers. I have been calling Cell C to find out if they have recieved my phone as yet, instead of getting information I'm being made to hold on the line for long periods and when I ask for the direct line for the repairs centre, the number given does not exist. So I keep also trying the Cell C Support handle ion Twiter and their responses are filled with nothing but spice and attitude and the sad part is I pay for this contract. So Cell C how long does one have to wait to get some sort of service</p>

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Replies (2)
Cell C
Cell C's reply07 Jun 2016, 09:55
Official

We are in receipt of your complaint and apologise for the inconvenience caused. One of our consultants will contact you and assist.

Regards

Cell C | PN

TM
Thandeka M's update07 Jun 2016, 10:06
Reviewer Update

I wonder how long am I to wait in order to even get my phone. I am losing out on business and my contract is being paid for. Do tell me if I have EVER not paid my contracts. If I have ever missed a single payment or made it difficult for you to get my premiums, trust me I will forgive you guys for this F*cked up service I am getting