1 reviews | Active since Aug 2016

19 Aug 2016, 10:11

Non-service

<p>For a week now I have no data or internet connection on my cell phone. I have phoned Cell C a few times, they advised me to re-set my phone, etc. I have done all that, switched it off and on dozens of times, still no connection. I have to use data roaming, which is of course very expensive. The problem is not with the phone, but with the Cell C connection service - it is just non-existent. apart from the fact that I cannot communicate via whatsapp, etc, I am paying for a service I don't get. Most of the people using Cell C here, have the same problem. It happens just too often, then we have to phone, re-set phones, phone again and eventually complain via HelloPeter before the service is restored. If you cannot provide a service, don't sell it.</p>

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Replies (3)
Cell C
Cell C's reply19 Aug 2016, 10:12
Official

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

Best regards,

's update19 Aug 2016, 10:19
Reviewer Update

Thank you for your reply. I hope to hear from them soon and that the problem will be solved.

Cell C
Cell C's reply19 Aug 2016, 13:17
Official

Skhumbuzo has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,