1 reviews | Active since Dec 2015
NON SERVICE
I RECIEVED A CALL FROM CELL C ASKING IF I WANT TO UPGRADE 3 OF MY 10 PHONES I HAVE ON CONTRACT WITH CELL C I TOLD THE LADY I WILL UPGRADE AS LONG AS MY CURRENT PACKAGE STAYS THE SAME SHE REP**** BY SAYINY IT WONT CHANGE LATER THAT DAY I RECIEVED THE PAPER WORK FROM CELL C AND NOTICED THAT THE PRICE HAD INCREASED BY R290 PER PHONE I CONTACTED CELL C AND EXPLAINED WHAT WAS DISCUSSED AND THE LADY LODGED A COMPLAINT SHE GAVE ME A REF NO AND I WAS TOLD IT WOULD TAKE 24 HOURS THIS WAS ON THE 8TH DECEMBER EVERYTIME I FOLLOW UP I GET ANOTHER STORY I HAVE BEEN WITH CELL C FOR ABOUT 10 YEARS AND SPEND R3000.00 PLUS PER MONTH IF ONE WORKS IT OUT ITS OVER THE R300000.00 MARK AFTER THE DISPUTE WAS LODGED RAM DELIVERED THE PHONES THREE DAYS LATER WHICH I RETURNED BECAUSE THE DISPUTE WAS NOT COMPLETE I FIND THAT THE RIGHT HAND AT CELL C DOES NOT NO WHAT THE LEFT HAND IS DOING I AM THINKING TWICE ABOUT CARRYING ON WITH CELL C CONTRACT ONCE THE CONTRACTS EXPIRE
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Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the
inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
