1 reviews | Active since Feb 2012

27 Feb 2018, 14:29

Non Retentions Strategy

Item: Cell C
Rating: 1
Author: SIVERN N

My cell phone contract was expired in February 2017.

Cell C retentions contact Centre has contacted me on a number of occasions but fail to get back to me with options.

Helpful (0)

Replies (9)

Cell C's replyOfficial

27 Feb 2018, 14:37

Good afternoon Sivern

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C's reply27 Feb 2018, 14:37

Official

Good afternoon Sivern

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

SIVERN N's updateReviewer Update

05 Mar 2018, 11:22

Moses Mo***eng a social media consultant called me on 27 February. He was unable to provide resolution. He promised me Kriyaan Naidoo the retentions manager will contact me (still no contact). I was also promised Moses manager will contact me Gift Monnakgkoa (still no contact). Reference for my call is ********** ********** 79

SIVERN N's update05 Mar 2018, 11:22

Reviewer Update

Cell C's replyOfficial

05 Mar 2018, 14:42

Sincere apologies for the poor service, we'll ensure that you are contacted.

Regards

Cell C | PN

Cell C's reply05 Mar 2018, 14:42

Official

Sincere apologies for the poor service, we'll ensure that you are contacted.

Regards

Cell C | PN

SIVERN N's updateReviewer Update

05 Mar 2018, 14:47

Apologies for poor service!! WHEN WILL I RECEIVE HELP, WHEN I MOVE TO COMPETIOR!!

SIVERN N's update05 Mar 2018, 14:47

Reviewer Update

Apologies for poor service!! WHEN WILL I RECEIVE HELP, WHEN I MOVE TO COMPETIOR!!

Cell C's replyOfficial

06 Mar 2018, 14:55

As per communication, kindly forward the required document for further assistance.

Regards

Cell C | PN

Cell C's reply06 Mar 2018, 14:55

Official

As per communication, kindly forward the required document for further assistance.

Regards

Cell C | PN

SIVERN N's updateReviewer Update

07 Mar 2018, 11:07

CELL C what documents!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks for no service delivery!!!!!!!!!!!!!!!!!!!

SIVERN N's update07 Mar 2018, 11:07

Reviewer Update

CELL C what documents!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks for no service delivery!!!!!!!!!!!!!!!!!!!

Cell C's replyOfficial

07 Mar 2018, 11:25

You were requested to supply your latest payslip for credit vetting.

Regards

Cell C | PN

Cell C's reply07 Mar 2018, 11:25

Official

You were requested to supply your latest payslip for credit vetting.

Regards

Cell C | PN

SIVERN N's updateReviewer Update

07 Mar 2018, 11:57

No one requested this from me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yet again CELL C CANNOT PROVIDE A SERVICE!!!!!!!!!!!!!!!!!!!!!

SIVERN N's update07 Mar 2018, 11:57

Reviewer Update

No one requested this from me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yet again CELL C CANNOT PROVIDE A SERVICE!!!!!!!!!!!!!!!!!!!!!

Cell C's replyOfficial

09 Mar 2018, 10:49

We received confirmation from retentions department, advising that they are waiting for you to provide your payslip for credit vetting as they had contacted you and requested.

Regards

Cell C | PN

Cell C's reply09 Mar 2018, 10:49

Official

We received confirmation from retentions department, advising that they are waiting for you to provide your payslip for credit vetting as they had contacted you and requested.

Regards

Cell C | PN