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roet R

1 reviews | Active since May 2017

13 Jun 2017, 19:03

Non Payment of Claim since March 25th

<p>Good Evening,</p> <p> </p> <p>I am not going to explain my situation again, I have done that too many times over the last 3 months.</p> <p> </p> <p>I posted a complaint on Hello Peter Regarding Cell C & C Surance that do not want to assist me with claiming for my phone, Im tired of sending through the same documents, Hearing from every single person " No problem, this will be resolved TODAY" & never hearing from them again. I have done everything you have requested, 1 month ago you commented on my previous complaint "We have assisted you"...</p> <p> </p> <p>No you havn't!!!!</p> <p>For the sake of your customer service stats.. By all means list my issue under "Resolved".</p> <p> </p> <p>You still debit over R2000 every month, on time, everytime.. But assisting your clients when push comes to shove "Cell C, For yourself" truely describes the company. Joined Cell C after 11 Years at Vodacom, their service is bad, but this is absolutely pathetic, I will never refer Cell C to any one I know</p> <p> </p> <p>Please do not comment "We will assist you with this matter RIGHT AWAY'' I have heard it all over the last 3 months. Please frovide me with details regarding your compliance officer.</p> <p> </p>

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Replies (1)
Cell C
Cell C's reply14 Jun 2017, 08:06
Official

Thank you for notifying us of the above.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN