Non Payment of claim Since March

<p>I understand the insurance industry is busy, but this is really a terrible experience with Cell C as well as C Surance ( A product sold as an add on while taking out a contract) </p> <p> </p> <p>The contact was taken out at Cell C Carnival Mall, both phones were taken out with insurance that was politely offered to us at sales stage, which no info was available only that it was insurance.</p> <p> </p> <p>My Bag was ****** at the rugby club, called Cell C to blacklist the phone, the guy was absolutely pathetic, telling me over the line how he is doing it incorrectly, I worked in a call centre & I cant understand how he works there, I was told that It could now not be blacklisted for 48h, Called after 48h, was told that it was done incorrectly, which I already knew thanks to the operator, I must wait an aditional 48h she would make sure it gets sorted, waited 48h again, called back where I was for the 3rd time was told it wasnt done, that a manager would fix some system issue, finally blacklisted.</p> <p> </p> <p>Went into Carnival mall Cell C, was told to get documents from the police station, got them and went back the next day... Incorrect documents... Please get other documents, got them, went back a couple days later, the documents were sent through to C Surance, I was given a number to call to complete the claim. Firstly the lines are pathetic, it takes 30 mins to get through, once you get through, you can hear the backround noise of the call centre for a couple of seconds then the call cuts. In a nut shell I have called C surance more than 50 times to be told from " You are not on the system", "Cell C never sent the documents", "This will be resolved today (30 days ago).</p> <p> </p> <p>I have been in to Cell C Carnival Mall 4 times to be told it will "Now" be resolved, for almost 2 months now!!! What service is this?!! How can you hire such incompotent people who have no initiative to resolve your issue but just dodge doing the work.</p> <p> </p> <p>I will contact the consumer council, as well as the FSB, this is not how to treat someone giving you R2000 a month of my hard earned money for a phone I havnt even had for 2 months.</p> <p> </p> <p>Kindly contact me for my number and please listed to the recordings on your system.</p>