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SN
Sonja N

1 reviews | Active since Jan 2022

12 Jan 2022, 21:19

Non existing upgrade

Arranged for 2 upgrades early December. Received 1 the next day and was told the 2nd 1 was still on the container. Then the courier "lost" the cell phone. Was in contact with Cell C but all i get is " we will come back to you" Surely its not my problem the phone got lost???

0
Replies (6)
Cell C
Cell C's reply13 Jan 2022, 08:58
Official
Hi Sonja Niemand
Thank you for contacting Cell C. 

Our team will be in touch to provide assistance in relation to the matter of your upgrade query. 

Regards
^MP 

Best regards,

SN
Sonja N's update13 Jan 2022, 09:47
Reviewer Update
This is what ive been yold for the last 2 weeks. Will it take another 2 days, 2 weeks, 2 months?
Cell C
Cell C's reply13 Jan 2022, 13:12
Official
We apologies for the delay. 

^NT

Best regards,

SN
Sonja N's update16 Jan 2022, 08:15
Reviewer Update
When am I getting my upgrade??? Its been more than 2 weeks since i notified you that Courier It lost the cell phone
Cell C
Cell C's reply16 Jan 2022, 12:15
Official
Hi Sonja

We are following up on the matter.

^SM

Best regards,

SN
Sonja N's update16 Jan 2022, 16:28
Reviewer Update
Cell c why do you respond in private? Just to say that you are following up as you have been saying for the last almost 3 weeks. I have been on ICASA's website and apparently i can lodge a complaint for being treated unfairly