Non-existing Customer Service

I bought a 1GB data bundle on the Cell C website on 27 November around 9:00 and paid via Payfast. The amount of R95 was deducted from my bank account. The data was, however, never allocated to my nr ***- my wifi modem sim card). I phoned customer care to inquire about this, and I was told that my query was escalated and I should receive feedback with 48 hours the reference number for this call was ***. I have still not received feedback, nor was the data I purchased allocated. I emailed customer care again on 5 December. No response. Seems like people’s money are just taken and that’s the end of it.