Non existing customer care regarding Wi-Fi network

<p>Dear Cell C <br />Ref nr ********** 262 refers<br />I am posting this message as a LAST RESORT as I do NOT get ANY JOY from your technical support.<br />Today is the 11th of July. I've only had Wi-Fi coverage for 2 1/2 days of the 11 days. Your network department, referring to PRINCE, gives me his "personal cell nr" ********** 685 to call when I have a problem again, yet NONE OF MY CALLS OR SMSe TO THAT NUMBER IS ANSWERED.<br />I am on my way to see an attorney about this matter. You expect me to pay, but I don't get the service I pay for.<br />Please be advised that I will also put this matter on Hello Peter and I will use my contacts in the print media as well.<br />I've been a loyal Cell C client for more than 15yrs, but THIS is TOO MUCH. This morning when I phoned, the 1st consultant put the phone down in my ear. Not the 1st time that has happened either.<br />I have a host of reference numbers pertaining to UNSOLVED Cell C queries and I think it is now time to make known to the rest of the public HOW you do not answer queries and how bad your customer service really is.<br />I have a business to run, yet I never have internet coverage. I am at the point where I am going to discuss avenues with my attorney to recover the loss of income due to your non-working network from Cell C. <br />If I do not have an answer from you before 12h00 today, I will take my modem to my nearest Cell C store, i.e. N1 City, I will hand it in, I will demand immediate cancellation of my contract and I will tell every client in your store of my experience. <br />I sincerely hope that this will get your attention. I cannot carry on like this. No person in their right mind will be happy with such bad service. Would you be happy if you were in my shoes?<br /><br /></p>