Non Existent Service

I have a contract with Cell C that isn't even a year old. It is the WORST decision I have ever made. I took the cell C insurance out with my phone. The phone fell and the screen got damaged. I took it into the Cell C shop at Village Mall in Hartbee****rt who then sent it in for repairs. This was 17/12/2019. After 3 weeks passed I went to the shop and they said because it was the festive season there is "probably" a backlog. Another 3 weeks passed and I went in and spoke to the manager who informed me that there hadn't even been a repair ticket number issued for my phone, she then sent it on again. Another 3 weeks later I haven't gotten a phone call, email or sms to tell me what is going on with my phone, yet I am still paying it along with the insurance monthly.

I tried contacting the service centre multiple times today and all I kept getting was "your call cannot be transferred"

I am very disappointed and frustrated and would NEVER refer ANYONE to Cell C.