Non-existent service

I am so sick of Cell C not being able to resolve my issue. I sent through a move order to transfer my fibre line to my new address. It was cancelled at the old address but they cannot seem to activate it at my new address. I have now spent hours on the phone already just for them to tell me they are so sorry and they understand my problem but in actual fact... YOU DO NOT UNDERSTAND!!!!!!!!!! I have to pay the monthly fee even though I do not have any connectivity. They keep on telling me that they are waiting for the admin department. CAN IT BE SO DIFFICULT TO ACTIVATE MY LINE????????????????? They keep on telling me it will take 48 hours to resolve, not too sure if their 48 hours is 48 days!!!!!! There is NO SERVICE at Cell C