NON-EXISTENT RESPONSE TO HISTORICAL FIBRE BILLING ERROR FROM MAY 2018 WHICH IS NOW AFFECTING THE BUYER'S ABILITY TO OBTAIN A BOND TO PURCHASE A PROPERTY! - Reference Number ***

APART FROM one fantastic lady called Sindiswe in the 24/7 fibre support department who actually listens and can respond with intelligence, YOUR CALL CENTRE IS SHOCKING! An urgent response is required to clear a historical billing error from May 2018, which is jeopardising my client's application for a bond to purchase a property. The deadline for him to acquire this bond is this evening, and despite receiving a Reference number 36 hours ago to resolve the billing problem, he has heard nothing from Cell C.

I attempted to call 084 135 to speak to a human being in Customer Support. You cannot if you are not a Cell C customer and cannot supply a Cell C number.

I then attempted to pick another Menu Option, whereupon somebody answered, but told me it was a Billing Department problem. As one cannot phone the Billing Department directly (why ever not!?), she would transfer me. After a minute of waiting, my call got cut off!

I then tried to find the telephone number for Head Office...and low and behold, there is no number published; why would Cell C want anybody to be able to call Head Office right?!

I searched on the Cell C website for some kind of way to contact somebody to assist with this urgent problem. Under the Fibre Drop Down Menu, I finally found a 24/7 number ***) and finally spoke to Sindiwse who actually tried her best to solve the problem! However, as she could only use what systems were available to her, she input the reason that an urgent response was required!

PLEASE CALL ME URGENLTY SO THAT THIS PROBLEM CAN BE RESOLVED AND THAT MY CLIENT CAN GET HIS BOND APPROVED TO BUY HIS HOUSE BEFORE THE EXPIRY DEADLINE THIS EVENING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!