RB
Robynne B
1 reviews | Active since May 2023
06 Feb 2021, 11:38
Non-existent network
I have tried to stay loyal to Cell C and have been EXTREMELY patient with constant network issues. However, this is getting ridiculous. My current network speed for my Wi-Fi is 0.78mb/s. The consultant at the store tried to tell me its my router, however I get the same speed when I put the SIM in my phone (And yes I have my roaming on, I have done everything I need to).
I would like to cancel my contract but was told that I would still pay full price at the end of the month for a service that wasn't delivered. The solution offered by Cell C is to just use up my data for the month and cancel at the end of the month. How do I use data at a speed of 0.78mb/s?! My emails don't even want to load.
Jumping ship as soon as possible!
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Replies (2)
Cell C's replyOfficial
06 Feb 2021, 13:37Hi Robynne
Thank you for posting to us.
When last did you update your software?
^PN
Thank you for posting to us.
When last did you update your software?
^PN
Best regards,
Cell C's reply06 Feb 2021, 13:37
Official
Hi Robynne
Thank you for posting to us.
When last did you update your software?
^PN
Thank you for posting to us.
When last did you update your software?
^PN
Best regards,
RB
Robynne B's updateReviewer Update
06 Feb 2021, 15:31Update: I went to MTN and got a new SIM from them. My internet speed is now over 25mb/s. So clearly the problem is not with my software but with Cell C.
RB
Robynne B's update06 Feb 2021, 15:31
Reviewer Update
Update: I went to MTN and got a new SIM from them. My internet speed is now over 25mb/s. So clearly the problem is not with my software but with Cell C.