PN
P N

1 reviews | Active since Jul 2015

25 Jul 2017, 14:19

Non-existent legal department

<p>As is the norm, it seems, the most pathetic service from cell c.</p> <p> </p> <p>I simply want to settle my account. How is one to do this when the only department that can give assistance (legal department) never answers the phone????? Call centre agents are most unhelpful. Been trying to get through to the legal department for days on end, when my call is transferred, it is placed on hold for hours.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Cell C
Cell C's reply25 Jul 2017, 14:50
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We want all our customers to be given proper service.

One of our consultants will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply26 Jul 2017, 09:31
Official

Please be advised that Moses has forwarded this matter to our legal department for further assistance.

Regards

Cell C| PN