Non existent customer service from CELL C

We have been trying for 2 months to remove a cell phone contract off our name as it was sold under false pretenses that is was a better package then the one we currently have. When we received the SIM card and the information, did we only realize the package was less then what was offered telephonically. We immediately contact customer service via telephone and we were told that we will be held liable for the contract. My husband even went into cell c cape gate and the service staff were not able to assist and referred us via telephone to the customer service department. When my husband stated that we will not be charged for this package and it needs to be cancelled immediately, her response was “you will pay and it will be deducted”.

We also signed up for fiber through cell c in March for activation to take place end of April as we had to give our previous internet provider 30 days notice. Our fiber was only connect 26th April 2019 however we are being charged for the service from March.

We have cancelled the debit orders however cell c is debiting our account without authorization and we will continue only to pay for the service we have agreed to and signed up for.

We have been constantly on the phone, Facebook, messenger and email with numerous reference numbers. However the *********** service staff do not write anything on the reference so when we phone to follow up on progress there is no information and need to explain ourselves all over again.

This matter has now come to point that I will be referring my complaints to The cellular ombudsman for further assistance. If this matter is not sorted out! I will be cancelling all fiber and cellular contract with immediate effect due to “breach of contract” from Cell C *********** staff in the CUSTOMER SERVICE department.

Does Cell C even know what customer service is, because on every single page there are numerous complaints and 1 start ratings. How a business of this caliber can still be in business is remarkable.

I’m not interested in provinding a customer service agent with more information, I will only deal with a supervisor or management level employee going forward.

Don’t even wast your time stating that someone will get back to me. I’ve been waiting for 3 weeks for a manger to get back to me.