Non Existent Customer Service

On the 11th August 2020 my 7 month old A70 cell screen froze, even after putting the phone off and on the screen still froze. I took the phone to Cell C at Westwood Mall and they sent my phone in to the Repair Centre.

Afters days of no feedback I called the store and was told the LCD screen was damaged and would cost R2600 to repair, I declined the quote and requested that my phone be sent back to me.

On the 7th September I collected the phone from the store and it is worse than when it went in, now it wont even go on even after charging. I called the repair centre and they cannot assist me. I need feedback on how my phone went in for a frozen screen, and now comes back and wont' go on at all.

The level of poor service from Cell C is on another level. Customer care cannot escalate my complaint and suggest I call the Head Office which I do (3x) because no one was answering in the customer care department at HO. After waiting 10 minutes and being told that I am being transferred to the "VIP Customer Escalation Consultant -Fikile Zulu" I am again left holding on because she does not answer her phone.

If I cannot get good customer service from the Head Office it is no wonder their customer care call centre and Repairs department cannot deliver decent customer care.

Can somebody please come back to me on how my phone came back more broken then when it went in.