RK
Rita K
1 reviews | Active since Mar 2023
28 Oct 2024, 12:12
Non existent customer service
Cell C has the worst customer service, I have written emails to customer service, with no reply. I cancelled an upgrade and sent phone back because of wrong information given to me. What a mission to find out if the contract has been cancelled . I het 3 different ref numbers. What a chaos!@!!
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
28 Oct 2024, 12:59Dear Rita Kinghorn,
Thank you for bringing this to our attention.
We sincerely apologize for the difficulties you've experienced in trying to resolve this cancellation. We understand how frustrating it is to feel unheard and to encounter conflicting information.
We will escalate the matter to our support team with your reference numbers for a thorough review. We will ensure that you receive the necessary confirmation and clear communication moving forward.
Kind regards,
Cell C | GM
Thank you for bringing this to our attention.
We sincerely apologize for the difficulties you've experienced in trying to resolve this cancellation. We understand how frustrating it is to feel unheard and to encounter conflicting information.
We will escalate the matter to our support team with your reference numbers for a thorough review. We will ensure that you receive the necessary confirmation and clear communication moving forward.
Kind regards,
Cell C | GM
Cell C's reply28 Oct 2024, 12:59
Official
Dear Rita Kinghorn,
Thank you for bringing this to our attention.
We sincerely apologize for the difficulties you've experienced in trying to resolve this cancellation. We understand how frustrating it is to feel unheard and to encounter conflicting information.
We will escalate the matter to our support team with your reference numbers for a thorough review. We will ensure that you receive the necessary confirmation and clear communication moving forward.
Kind regards,
Cell C | GM
Thank you for bringing this to our attention.
We sincerely apologize for the difficulties you've experienced in trying to resolve this cancellation. We understand how frustrating it is to feel unheard and to encounter conflicting information.
We will escalate the matter to our support team with your reference numbers for a thorough review. We will ensure that you receive the necessary confirmation and clear communication moving forward.
Kind regards,
Cell C | GM