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Nokuthula N
1 reviews | Active since Oct 2020
02 Dec 2023, 18:29
Non-existent customer service
Cell c is a perfect example of pathetic service provider!! Almost every day I'm without connectivity yet the debit my account month on month without fail! Try calling their customer service and get told "roam under Vodacom you should be fine" I really think at this point my only option is canceling their contract and get Vodacom sim once!! Irritating to go through this honestly!!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
03 Dec 2023, 09:25Dear Nokuthula Nkosi
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've been facing with your Cell C service. We understand how frustrating it can be to experience connectivity issues regularly, and we appreciate you bringing this to our attention.
To investigate and resolve this matter promptly, could you please provide us with the Cell C number in question? This will enable us to look into your specific account details and address the connectivity issues you're facing. Once we have the necessary information, we will work diligently to find a solution and ensure a more reliable service moving forward.
We understand the frustration you're feeling, and I want to assure you that we are committed to providing a positive experience for our customers. If you have any additional details about the specific problems you're encountering, please feel free to share them with us.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as quickly as possible.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've been facing with your Cell C service. We understand how frustrating it can be to experience connectivity issues regularly, and we appreciate you bringing this to our attention.
To investigate and resolve this matter promptly, could you please provide us with the Cell C number in question? This will enable us to look into your specific account details and address the connectivity issues you're facing. Once we have the necessary information, we will work diligently to find a solution and ensure a more reliable service moving forward.
We understand the frustration you're feeling, and I want to assure you that we are committed to providing a positive experience for our customers. If you have any additional details about the specific problems you're encountering, please feel free to share them with us.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as quickly as possible.
Regards,
Cell C | TM
Cell C's reply03 Dec 2023, 09:25
Official
Dear Nokuthula Nkosi
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've been facing with your Cell C service. We understand how frustrating it can be to experience connectivity issues regularly, and we appreciate you bringing this to our attention.
To investigate and resolve this matter promptly, could you please provide us with the Cell C number in question? This will enable us to look into your specific account details and address the connectivity issues you're facing. Once we have the necessary information, we will work diligently to find a solution and ensure a more reliable service moving forward.
We understand the frustration you're feeling, and I want to assure you that we are committed to providing a positive experience for our customers. If you have any additional details about the specific problems you're encountering, please feel free to share them with us.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as quickly as possible.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've been facing with your Cell C service. We understand how frustrating it can be to experience connectivity issues regularly, and we appreciate you bringing this to our attention.
To investigate and resolve this matter promptly, could you please provide us with the Cell C number in question? This will enable us to look into your specific account details and address the connectivity issues you're facing. Once we have the necessary information, we will work diligently to find a solution and ensure a more reliable service moving forward.
We understand the frustration you're feeling, and I want to assure you that we are committed to providing a positive experience for our customers. If you have any additional details about the specific problems you're encountering, please feel free to share them with us.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as quickly as possible.
Regards,
Cell C | TM
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Nokuthula N's updateReviewer Update
04 Dec 2023, 22:14As we speak i have had connection since o came back from work which was around 18h00 till now 22h13!!
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Nokuthula N's update04 Dec 2023, 22:14
Reviewer Update
As we speak i have had connection since o came back from work which was around 18h00 till now 22h13!!
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Nokuthula N's updateReviewer Update
04 Dec 2023, 22:15I meant no connection
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Nokuthula N's update04 Dec 2023, 22:15
Reviewer Update
I meant no connection