Non-Existent CellC MiAssist ****!

Item: Cell C
Rating: 1
Author: Vanessa S

Good day

It is with great concern to learn from CellC customer Care that they are actually aware that MiAssist no longer exists, yet the monthly subscription which I am trying to cancel, is still being deducted from my contract account?!

Needless to say the contact nrs & email address which I was told to use to cancel the subscription is useless!

I urgently need to know how to cancel this MiAssist subscription and also who is going to reimburse the monthly payments that were made to a non-existent company?!

I will not hesitate to lodge a complaint to the Ombudsman within 5 working days.

Regards Vanessa Sumner (nee Appelgryn)

Helpful (0)

Replies (3)

Cell C's replyOfficial

09 Jan 2018, 07:57

We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | DA

Cell C's reply09 Jan 2018, 07:57

Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | DA

Cell C's replyOfficial

10 Jan 2018, 07:33

Theodora has attempted to get hold of you in order to attend to your query, with no success. Please refer to the email sent to you.

Regards

Cell C | DA

Cell C's reply10 Jan 2018, 07:33

Official

Theodora has attempted to get hold of you in order to attend to your query, with no success. Please refer to the email sent to you.

Regards

Cell C | DA

Cell C's replyOfficial

10 Jan 2018, 08:20

Theodora confirmed that she has contacted you and the matter is resolved.

Regards

Cell C | DA

Cell C's reply10 Jan 2018, 08:20

Official

Theodora confirmed that she has contacted you and the matter is resolved.

Regards

Cell C | DA