NON EXISTANT COMMUNICATION

Item: Cell C
Rating: 1

Debit order went off my account early resulting in debit order being returned, NO communication from Cell C informing me debit order would go off earlier. Had Cell C had the COURTESY to let me know there would have been funds in the account. Phoned customer service yesterday at 7h30 to complain and to find out WHEN debit order would go off, couldnt get a straight answer. Requested someone to please call me back informing me when debit order would go off. NO CALL BACK FROM CELL C. Sent an email - NO RESPONSE. Cell C just assumes everyone gets paid earlier in December when that is NOT the case, should have been communication from Cell C about debit order going off earlier. NON EXISTANT COMMUNICATION AND BAD CUSTOMER CARE. I have 1 contract left with Cell C and will NOT be renewing my contract

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's updateReviewer Update

22 Dec 2022, 09:08

CELL C JUST GIVES ME THE SAME ANSWER, SOMEONE WILL GET BACK TO ME WITHIN 24 TO 48 HOURS!!!!! ALL I WANT TO KNOW IS WHEN THE DEBIT ORDER WILL GO OFF. HOW DIFFICULT IS IT FOR SOMEONE TO PICK UP THE PHONE AND LET ME KNOW??????!!!!! PATHETIC SERVICE

's update22 Dec 2022, 09:08

Reviewer Update