NON EXISTANT CELLC REPAIR CENTRE AND CUSTOMER SERVICCE

I posted a review on the 11th July about the utterly lousy service I have received from CellC regarding a faulty phone 10 months into my contract, The review elicited a response from a "Socail Media Consultant " with promises that my phone will be collected as I do not live near a Cell C centre. After ANOTHER 2 weeks of emails,and phone calls my phone was EVENTUALLY collected on the 28th july. I received a repair ref no (CCD446690) and since then NOTHING! Emails and calls regarding this merely elicits ANOTHER ref no. The whole Call Centre System is a rabbit hole. Every call elicits the SAME response - "CANT HELP YOU WITH A REPAIR QUERY. WILL TRANSER YOU TO REPAIR CENTRE". After the call is transferred there is nothing but dead air. I WANT MY PHONE BACK IN WORKING ORDER PLEASE.