1 reviews | Active since Aug 2017

03 Aug 2017, 06:52

Non exisitng service - after being paid

<p>Hi</p> <p> </p> <p>I bought the LTE Power Plan 200GB with LTE-A router on 24 July 2017 by using the online store - confirmation of payment received by Cell-C was send to me. Since then - absolutely nothing - no order number - no confirmation - but the money is out of my account. After numberous calls from my side - no response, even my email are not responded to.</p> <p>Please cancel this deal, and refund the R1599.00 taken from my account.</p> <p>With all their bad service - even Telkom provides better customer service</p> <p> </p>

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Replies (3)
Cell C
Cell C's reply03 Aug 2017, 08:14
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will get one of our team members to assist.

Regards
Cell C | PN

Cell C
Cell C's reply04 Aug 2017, 10:13
Official

Good morning Eugene

Please forward the required document for further assistance.

Regards

Cell C | PN

's update04 Aug 2017, 12:57
Reviewer Update

Please advise what document is required ????