1 reviews | Active since Jun 2025
Non Disclosure/Misinterpretation/Incorrectly billed/I feel ******.
I took a contract with Cell C in late January online, Cellphone Delivered early February 2025, they didnt deduct, i called for deduction the lady said they have already closed the book, they will deduct in March double deduction, but apparently i was billed morethan what i signed up for, the bill was supped to be R398(199X20 But i was charged R740(370X2), i tried to enquire and it was hard to get hold of them, another lady said it was the way it is the bill is R370 monthly, and i indicated that wasnt disclosed neither was the contract sent to me...they continued billing me, until may i got another lady who said my contract will be changed to R199, WHY SHOULD IT BE CHANGED AFTER CALLING SEVERAL TIMES whereas R199 THATS WHAT I INITIALLY SIGNED UP FOR...now they have handed the account to Hammond Poles whos saying im owning R3788+ where else im suppoed to be owing R1400.
I refuse to be incorrectly billed due to their misinterpretation/non disclosure of terms/data limits, biills,fees etc.
@Cell C kindly correct this urgently and send the corrected bill, i should be held liable for your non disclosure.
and i would like to know my cancellation fees and iam willing to pay the correct amount.
1stly thank you so much for investigating the matter and not giving me hard time after lodging the issue.
I'll continue waiting for your final updates and conclusion of this matter.
1stly thank you so much for investigating the matter and not giving me hard time after lodging the issue.
I'll continue waiting for your final updates and conclusion of this matter.
Thank you so much for your thoughtful message.
We truly appreciate your patience and understanding while we investigate the matter. Our team is committed to resolving it thoroughly and professionally, and we’re glad to hear the process has been smooth for you so far.
We’ll keep you updated and share the final outcome as soon as possible. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
Wishing you a pleasant day ahead!
Cell C | DA
Thank you so much for your thoughtful message.
We truly appreciate your patience and understanding while we investigate the matter. Our team is committed to resolving it thoroughly and professionally, and we’re glad to hear the process has been smooth for you so far.
We’ll keep you updated and share the final outcome as soon as possible. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
Wishing you a pleasant day ahead!
Cell C | DA
Cell C | DA
Cell C | DA
