KM
Keitu M
1 reviews | Active since Sept 2010
22 Feb 2021, 12:12
Non disclosure and push saleSale ***
please cancel my contract, my account was debited incorrectly before i could even use the device and they delivered the device before the agreement date, when I enquired I was told about a test debit, which was not disclosed to me. I was told that I could cancel the contract within 7 days and no disclosure was made that I would pay a commitment fee as if this is all my fault
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Replies (3)0
Replies (3)KM
Keitu M's updateReviewer Update
26 Feb 2021, 11:08Good day Keitu
Thank you for reaching out to us.
Please be advised that we do test debit new customers. Your account was not debited incorrectly, the amount would offset your subscription fee.
We will refer your cancellation request to our Social Media Team. They will contact you and assist.
^SM
Why was I not informed of this from inception, the agreement was that I would be debited in March and not before I even used the device
Thank you for reaching out to us.
Please be advised that we do test debit new customers. Your account was not debited incorrectly, the amount would offset your subscription fee.
We will refer your cancellation request to our Social Media Team. They will contact you and assist.
^SM
Why was I not informed of this from inception, the agreement was that I would be debited in March and not before I even used the device
KM
Keitu M's update26 Feb 2021, 11:08
Reviewer Update
Good day Keitu
Thank you for reaching out to us.
Please be advised that we do test debit new customers. Your account was not debited incorrectly, the amount would offset your subscription fee.
We will refer your cancellation request to our Social Media Team. They will contact you and assist.
^SM
Why was I not informed of this from inception, the agreement was that I would be debited in March and not before I even used the device
Thank you for reaching out to us.
Please be advised that we do test debit new customers. Your account was not debited incorrectly, the amount would offset your subscription fee.
We will refer your cancellation request to our Social Media Team. They will contact you and assist.
^SM
Why was I not informed of this from inception, the agreement was that I would be debited in March and not before I even used the device
KM
Keitu M's updateReviewer Update
26 Feb 2021, 11:44We sincerely apologize for that.
I still await your Social Media Team to contact me
I still await your Social Media Team to contact me
KM
Keitu M's update26 Feb 2021, 11:44
Reviewer Update
We sincerely apologize for that.
I still await your Social Media Team to contact me
I still await your Social Media Team to contact me
KM
Keitu M's updateReviewer Update
08 Mar 2021, 10:53Hi
still waiting for someon to contact me
still waiting for someon to contact me
KM
Keitu M's update08 Mar 2021, 10:53
Reviewer Update
Hi
still waiting for someon to contact me
still waiting for someon to contact me