Non-delivery of phone and terrible service

On the 11th of January I ordered and paid for a phone using the Cell C website. I was informed that the phone would be delivered in 5-7 working days. On the 18th of January I inquired about when the possible delivery date might be. I was asked to confirm that they had the correct address - they did. I also provided some extra information, which I thought might be helpful. Over the next 3-4 weeks I sent numerous e-mails, phoned several times and visited the local store twice. All of my e-mails during this period were ignored; every time I phoned my details were taken with the assurance that someone from the correct department would contact me - no one ever did; and both times I went to the local store they told me that they could not help me with online purchases.

Eventually on the 20th of February, a telephone consultant was willing to take the 30 seconds it required to locate my order. I was informed that the order had in fact been cancelled on the 24th of January with the courier company claiming they were unable to locate my residence. I will gladly provide photographic evidence of the signage and advertising on and around my apartment block, which make me doubt whether any attempt at locating my residence was made. Regardless of whether or not this is true, I am highly dissatisfied that I was not informed about this. More alarmingly, I have not been refunded for the purchase that I made; nor has the phone been delivered, nor have I been contacted.