Non delivery

Ordered a apple iPhone on Friday 17th May 2019. Been a long time customer did not expect this service as follows. They (ram) had attempted to deliver my cell on 3 occasions to the wrong address, after numerous calls to the call centers I was told that this error would be rectified, not knowing that this was a blatant lie. Today my unit was sent back to cell c headoffice, when I contacted them once again to reorder my device as my SIM card in my possession is already active on that pacific deal I took, I Was told that the deal (iphone 7) is no longer available on that special offer. Why is my sim still active? Why do I not have my device? Very dissatisfied cell c. I honestly await your response. As stated, my sim is currently running with the new minutes , data etc loaded, but I’m told the deal is no longer valid and have no device due to your error...