MD
Molefi D
1 reviews | Active since May 2018
21 Jan 2020, 18:24
Non compliance and revolting service
8 days later and after numerous follow ups my laptop still has not been collected. Received a faulty laptop on contract 2019 June. My warranty with hp has apparently expired leaving me with no option but to unfortunately refer the laptop back to cell c. Every follow up is the same feedback, 'i will escalate with the courier company'. Spoke to an apparent manager by they name of Bongani who is as useless as the call centre consultants. I will no longer make a single payment to cell c until that laptop is collected and repaired accordingly.
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Replies (2)
Cell C's replyOfficial
21 Jan 2020, 19:43Good Day Nombulelo
Apologies for the unpleasant service experienced.
Our Social Media Team will contact you and assist.
^SM
Apologies for the unpleasant service experienced.
Our Social Media Team will contact you and assist.
^SM
Cell C's reply21 Jan 2020, 19:43
Official
Good Day Nombulelo
Apologies for the unpleasant service experienced.
Our Social Media Team will contact you and assist.
^SM
Apologies for the unpleasant service experienced.
Our Social Media Team will contact you and assist.
^SM
MD
Molefi D's updateReviewer Update
23 Jan 2020, 14:06Following my initial post on hello peter i receive correspondence from a Thabisile Ngcobo (Social Media Consultant) in attempt to get hold of me to resolve my complaint. Appreciated the urgency but an absolute disappointment in handling my complaint. I receive a laptop with manufacturers warranty remaning of 3 months. Laptop received in June, warranty expired in November. I went through 3 departments, past sla request to collect my laptop and a social media complaint only to be told that collection was canceled and even though warranty was confirmed with a cell c consultant, the incorrect information was provided. Apparently cell c does not have warranty for laptops nor do they do any repairs. If you clasify such an approach to complaints handling as acceptable then incompetence is a cultural norm in your organization. Not a single apology, just a straight forward 'we are not going to assist you'. I have been with Cell c for more than 6 years and i must say your reputation has been an epic failure. After this contract i want no further dealings with Cell c
MD
Molefi D's update23 Jan 2020, 14:06
Reviewer Update
Following my initial post on hello peter i receive correspondence from a Thabisile Ngcobo (Social Media Consultant) in attempt to get hold of me to resolve my complaint. Appreciated the urgency but an absolute disappointment in handling my complaint. I receive a laptop with manufacturers warranty remaning of 3 months. Laptop received in June, warranty expired in November. I went through 3 departments, past sla request to collect my laptop and a social media complaint only to be told that collection was canceled and even though warranty was confirmed with a cell c consultant, the incorrect information was provided. Apparently cell c does not have warranty for laptops nor do they do any repairs. If you clasify such an approach to complaints handling as acceptable then incompetence is a cultural norm in your organization. Not a single apology, just a straight forward 'we are not going to assist you'. I have been with Cell c for more than 6 years and i must say your reputation has been an epic failure. After this contract i want no further dealings with Cell c