non complaience

My daughter did a upgrade in February of this year and I did a upgrade in April on both occasions neither of us requested that Cell C must split our bill that have been combined due to payment method for the last 10years. Nor do I get my bill after requesting for it to be e mailed to me in order to safe paper. I made several calls once a week for the last 5 weeks and to no avail, was overcharged by R100.61 that now cannot be found but was assured that theire account system is correct and yet constantly get sms to say account is in arrears and will be suspended when I call I am assured it is not the case. I requested a call back when the matter is rectified and to date been 3 weeks now, no account no call back and so this month I do not even know what my bill is and what I must pay. First time ever with Cell C seems that your service suddenly took a dissapointed turn and this from a client that has been your client since Cell C started in South Africa. Real bad service all of a sudden.