Non cancellation of contract - despite earlier telephonic request

<p>On 28th June 2016 I rang 084 140 and spoke to Customer Service and informed them I wished to cancel my contract (30 days notice). I was transferred through to Retentions/Cancellations whereupon I conveyed my desire to cancel. Throughout conversation I was repeatedly enticed to upgrade or change package, but I stressed that I was getting overcharged for data and that I wanted contract terminated and to default to prepaid. After a quarter hour conversation I was assured this would be actioned, I also requested a reference # and this I was told wasn't necessary. Cut to 26th July - phoning to confirm termination on 28th July I was bumped from pillar to post. A Jose' assured me all was in fact in order and that he would SMS confirmation. No SMS to date has manifested. A later call to chase this up hit another dead end. A further call at close of day revealed that original request for cancellation had never been honoured, and in fact I would now have to wait until 28th August?! Requests to speak to a line manager were fruitless. I would almost go so far as to say that your call centre deliberately waylay the cancellation process. In spite of nigh on a decade with Cell C, once this process has run to completion I wish to have nothing to do with your organisation. Service is deplorable and you do not honour your customer's consumer rights. I would advise anyone to steer well clear of your operation. The irony - I have just received an SMS to upgrade my handset?! You are a joke.</p>