1 reviews | Active since Jan 2014

02 May 2018, 14:14

Non-cancellation after email confirmation saying it would be canceled.

Item: Cell C
Rating: 1
Author: tyrone J

Not cancelling my contract when everything was organised well in advanced. One of their Social media consultants by the name of Moses Mo***eng, who said that he would take full responsibility for my account and communications thereafter while we were trying to rectify that current debit issue as well as my cancellation. I have email confirmation saying that it would be cancelled on the 12th of April. now on the 1st of May a got debited from you guys.

I'm not in the country, so I cannot take calls. sort this out and email me confirmation.

Helpful (0)

Replies (8)

Cell C's replyOfficial

02 May 2018, 14:43

Good afternoon Tyrone

We will ensure that this matter is sorted. Do expect communication from one of our team members.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C's reply02 May 2018, 14:43

Official

Good afternoon Tyrone

We will ensure that this matter is sorted. Do expect communication from one of our team members.

We apologize for the inconvenience caused.

Regards
Cell C | PN

tyrone J's updateReviewer Update

18 May 2018, 10:48

Still no response via email from you at all. And still no confirmation. About my contract being cancelled.

tyrone J's update18 May 2018, 10:48

Reviewer Update

Still no response via email from you at all. And still no confirmation. About my contract being cancelled.

Cell C's replyOfficial

18 May 2018, 11:54

Please be advised that Johannes could not get hold of you on your contact number. However, he will keep trying.

Regards

Cell C | PN

Cell C's reply18 May 2018, 11:54

Official

Please be advised that Johannes could not get hold of you on your contact number. However, he will keep trying.

Regards

Cell C | PN

tyrone J's updateReviewer Update

18 May 2018, 12:49

Please read my original message. I am not in the country. That’s why I sorted this out before I left. Or rather I thought I did.

tyrone J's update18 May 2018, 12:49

Reviewer Update

Please read my original message. I am not in the country. That’s why I sorted this out before I left. Or rather I thought I did.

tyrone J's updateReviewer Update

18 May 2018, 12:49

Please read my original message. I am not in the country. That’s why I sorted this out before I left. Or rather I thought I did.

tyrone J's update18 May 2018, 12:49

Reviewer Update

Please read my original message. I am not in the country. That’s why I sorted this out before I left. Or rather I thought I did.

Cell C's replyOfficial

18 May 2018, 13:06

Noted, we will emphasize this to him. Apologies for the poor service. The account has been credited as you were charged a cancellation fee.

Do expect a confirmation email.

Regards

Cell C | PN

Cell C's reply18 May 2018, 13:06

Official

Noted, we will emphasize this to him. Apologies for the poor service. The account has been credited as you were charged a cancellation fee.

Do expect a confirmation email.

Regards

Cell C | PN

tyrone J's updateReviewer Update

28 May 2018, 09:46

Still waiting for the confirmation e-mail stating that my contract with you has ended. Please send it to me. thank you

tyrone J's update28 May 2018, 09:46

Reviewer Update

Still waiting for the confirmation e-mail stating that my contract with you has ended. Please send it to me. thank you

Cell C's replyOfficial

28 May 2018, 11:17

Sincere apologies for poor service, we'll ensure that you receive the email.

Regards

Cell C | PN

Cell C's reply28 May 2018, 11:17

Official

Sincere apologies for poor service, we'll ensure that you receive the email.

Regards

Cell C | PN