Non assistance to cancel contract 5 days already

I am battling to get a Contract cancelled. Took router to B;loemfontein Thursday 6/9/2018, now 9/9/2018 and still contract not cancelled. Endless e-mail even a Pieter Swanepoel is not prepared to assist. A MOSES MO***ENG is looking into the matter but he cannot help or cancel the contract says he is "Please note that I am still looking in to the matter and I will provide you with feedback". I ask wehat feed back all I need is the contract cancelled as I have no ROUTER from Cell C so why must nI pay for a service I cannot and not using./ This is CRAZY, VERY CRAZY.Please Cell C just give me confirmation that you have cancelled the contract that is all I need from you . Nothing more notyhing less Please just e-mail me with conformation of cancelled contract with no extra charges as promised. Terence