Nomthandazo Ndlovu rude staff
<p>Cell C please clarifying this to me! Are your call centre staff allowed to be rude to customers and put the phone down? This is what happened to me on Sunday 16:38 July 30 2017 when Nomthandazo Ndlovu answered my call. Minutes earlier I had received an sms saying that my monthly voluntary limit has been reached. So I sent a WhatsApp message and also tried to access Facebook, all of these I could access, then I tried making an outgoing call and that was also successful. So I called Cell C to find out what is it that I have reached the limit on as I nothing was suspended. That rude child didn’t care to listen to me she was hell-bent on R1 limit I kept trying to get her attention but eventually she put the phone down and let me speak to myself, old man like me. I will not tolerate this behaviour I pay lot of money not to be disrespected like that, if this is how we going to treat each for the next 22 months please cancel my contract ASAP. That child has no right to speak to me like that, I want this matter to be investigated it’s unacceptable!!</p>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Lungile Ntuli has contacted me and she confirmed that after listening to the recording their staff behaved in an unprofessional manner. Now the matter will be dealt with internally. Thanks Lungile
Lungile Ntuli has contacted me and she confirmed that after listening to the recording their staff behaved in an unprofessional manner. Now the matter will be dealt with internally. Thanks Lungile