Nolwazi Ndlovu( customer care agent)

I have just called into customer services to request a sim swap and spoke to a agent by the name of Nolwazi Ndlovu ( surname confirmed by Line manager). Guys we all deal with customers day in and out but I find no excuse for you to be rude and arrogant because I can also be the same. Remember Nolwazi me being a customer brings in revenues and those revenues are what got you that job in the first place. You need to go back to training bakufundise customer service s****s. I'm disappointed in your service don't wanna lie and I will try ,my level best to do a follow up on what your line manager did after my complaint.