Nokwazi Dlamini CELL C

My Cell C experience has been the worst from inception in 2015 but the most recent takes the cup.

I was due for an upgrade from Jan 18 but only started the process in April. The phone only came 3weeks later and as a peace offering for having my phone blocked before the new hand set was delivered, to the consultant statin he could not call me because he lost my details when he changed workstations even though I had called in every day asking his colleagues to send him an email with my details. But nonetheless he gave me an extra gig when I got my phone.

My May debit order ran and instead of R749 I was charged R1,107 and I immediately logged a dispute and given the reference ********** 746. This was later closed and told that o would be credited. I missed the one call and called them back to find out how R135 amount was reached.

The consultant who assisted told me that she did not have a breakdown but would ask the consultant who dealt with my case to provide it. I tried asking for consultant’s name and she told me that she was not allowed to tell me the name of the person to call me. This is silly, however I took her word for it and asked for her name. She provided her first name, I then proceeded to ask for her last name and she had the audacity to ask me if she should also provide her middle name. In shock I said she could and she put me on hold and later hung up the call. Nokwazi Dlamini is her name . Wonder if it was pseudonym. Maybe I caught her on a bad day but I am a paying customer and should be treated with some respect Wow cell C wow!