Nobody Responding... Anybody Home?

On the 15th of September I logged a complaint ***)about my upgrade and being blatantly **** to about it. By Friday 18th of September, I had NO RESPONSE, so I called in. After waiting 45 minutes of being sent from one department to the other and waiting for someone to answer the phone, I spoke to Mogadiswa and she gave me a new reference number ***. She said she will request for the call recording to be pulled. By Wednesday 23rd of September STILL no feedback. I called in again, waiting another 20 minutes before my call got answered. I spoke to Joyce and she said she will ask the supervisor to pull the recording. (This still had not been done!) Today the 25th, guess what STILL NO FEEDBACK! I called in again, (waiting another 15 minutes for my call to answered) and the lady told me the SAME THING - Nobody has pulled the recordings! This is absolutely the WORST SERVICE I have ever received and I am VERY upset that NOBODY takes this seriously! When I asked to speak a supervisor or manager, I was told \the supervisor does not take calls". Really? It's because you leave complaints to juniors in the call centre that NOTHING GETS RESOLVED!<br> VERY ANGRY AND ANNOYED"""