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Annalien M
1 reviews | Active since Aug 2011
09 Nov 2021, 10:27
No willing to fix call issue and do not want to cancel my contract.
For more than a week I cannot receive any calls. I phoned and they said sorry they know there is an issue and they are working on it. Cannot say how long it will take to fix they also have not received confirmation. Twice I passed the security questions, then I wanted to cancel my contract then I failed the security questions. Have to call again with the correct answers.
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Annalien M's updateReviewer Update
29 Nov 2021, 10:07This was not helping I had to go into the store and they said I had to do a sim swap. The call centre in this regard was not helpful and irritable. That is why walk-in stores can never be replaced by online or call centres.
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Annalien M's update29 Nov 2021, 10:07
Reviewer Update
This was not helping I had to go into the store and they said I had to do a sim swap. The call centre in this regard was not helpful and irritable. That is why walk-in stores can never be replaced by online or call centres.