1 reviews | Active since Mar 2009
No value for Money still even after Complaint
I urge you strongly to respond to this!!! Its again with the same issue as before ,as i logged a HelloPeter Complaint dated 20 Nov 2018. My mother is still not happy with the contract data package she received.What is even more disturbing is the fact that your Nov booklet shows that for R199 you can get 20 GB but you offer her a measly 3GB for R149.??? Why wasn't the offer introduced to her? She doesnt understand all the jargon and technicalities but it seems she was taken advantage of. Yes you did call her back and explained since the last HelloPeter complaint but it is still not good enough!!! I advised her that we will be cancelling both her contracts ,take it to the ombudsman and let it be decided there. She has been a loyal client for years and years, all that she requires is value for her money!!!! MIGRATE THE PACKAGE TO 20GB!!!!!!
The consultant listened to the call recording and provided feedback accordingly. She also advised that the package your mother has, is correct and she was advised to put a limit by calling 084135 as per the call recording. The call recording is available and can be sent to the store where you can be able to listen to it.
Different packages, promos, specials are introduced and offered daily, weekly, monthly etc.
We will get someone to assist.
Regards
Cell C | PN
The consultant listened to the call recording and provided feedback accordingly. She also advised that the package your mother has, is correct and she was advised to put a limit by calling 084135 as per the call recording. The call recording is available and can be sent to the store where you can be able to listen to it.
Different packages, promos, specials are introduced and offered daily, weekly, monthly etc.
We will get someone to assist.
Regards
Cell C | PN